This Cookie Policy explains how PRP London Clinic ("we", "us", "our"), a trading name of MEDSQUARE LTD, uses cookies and similar technologies on our website www.prp-london.com (the "Site"). It should be read alongside our Privacy Policy, which provides more detailed information about how we handle your personal data.
1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
We also use other similar tracking technologies like web beacons, pixels, and scripts to collect and track information and to improve and analyse our Site.
2. How We Use Cookies
We use cookies for a variety of reasons detailed below. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.
We use first-party and third-party cookies for several purposes:
- Strictly Necessary Cookies: These cookies are essential for you to browse the Site and use its features, such as accessing secure areas of the Site or facilitating payments. Without these cookies, services you have asked for cannot be provided.
- Performance and Analytics Cookies: These cookies collect information about how you use our Site, for instance, which pages you go to most often, and if you get error messages from web pages. These cookies don't collect information that identifies a visitor directly. All information these cookies collect is aggregated and therefore used to improve how our Site works.
- Functionality Cookies: These cookies allow our Site to remember choices you make (such as your cookie preferences) and provide enhanced, more personal features.
3. Cookies We Use
Below is a list of the main types of cookies we use on our Site, or which may be used by third-party services we employ. This list may not be exhaustive and may be updated from time to time.
Strictly Necessary Cookies
These are cookies set by our Site (www.prp-london.com) or essential third-party services that enable core functionality.
- Session Cookies: Used by our Site to maintain your session state as you navigate. These are typically deleted when you close your browser.
- Cookie Consent Cookie: If you use a cookie consent banner, this cookie remembers your preferences.
- Stripe Cookies: Our payment processor, Stripe, uses cookies necessary for payment processing, fraud prevention, and security.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Google Analytics: We use Google Analytics to collect information about visitor behaviour. Google Analytics stores information such as what pages you visit, how long you are on the site, how you got here, and what you click on. This data is aggregated and anonymised where possible. (Provider: Google)
You can find out more about Google's position on privacy as regards its analytics service at Google's Privacy Policy and learn how to opt out of Google Analytics at Google Analytics Opt-out Browser Add-on.
Functionality Cookies
These cookies enable enhanced functionality and personalisation, such as remembering preferences.
- If our booking system or other interactive features use cookies to remember your preferences (e.g., selected clinic location for booking), these would be listed here.
4. Third-Party Cookies
In addition to our own cookies, some third-party services embedded on our Site may set cookies. These third parties are responsible for the cookies they set. For more information, please visit the privacy and cookie policies of the relevant third parties:
- Google (Analytics, potentially Maps/Fonts): https://policies.google.com/technologies/cookies
- Stripe (Payment Processing): https://stripe.com/cookies-policy/legal
5. How to Manage Cookies
You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences in several ways:
- Cookie Consent Banner/Tool: When you first visit our Site, you should be presented with a cookie consent banner allowing you to accept or reject different categories of cookies, or manage your preferences. You may be able to change your preferences at any time [**TODO: Specify how, e.g., "by clicking the 'Cookie Settings' link in our website footer." or remove if not using a dynamic tool**].
- Browser Settings: Most web browsers allow some control of most cookies through the browser settings. You can set your browser to block cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly. Find out how to manage cookies on popular browsers:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Apple Safari
Please note that disabling strictly necessary cookies may impact the functionality of our Site.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Cookie Policy on this page and updating the "Last Updated" date.
You are advised to review this Cookie Policy periodically for any changes.
7. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- By email: [email protected]
- Via our Contact Page